Trust & safety
Most of our customers are letting someone into their home on a day when something has gone wrong. That deserves care.
In the home
- You are told the provider's name and company before they arrive.
- Your address is only released to a provider once they have accepted the job.
- Access instructions are shared only with the assigned provider and HomeStay staff.
- You can ask for a HomeStay person to be present for the visit.
With your information
- Family members see only what you have given them permission to see.
- Payment details are held by our payment processor, not by HomeStay.
- Every view, approval and change is recorded with who did it and when.
If something goes wrong
Call (830) 262-2177 or email help@yourhomestay.com. We open a service issue, stop any further work, and stay with it until it is settled. See the service resolution policy for what we will do.